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Booking Terms and Conditions

Booking Confirmation

Whilst email and written enquiries are all welcome, all bookings must be secured via telephone with a valid debit/credit card number

Booking Security

Your card details are stored securely until your arrival, at which point you can pay by cash or by credit/debit card (this need not be the same card given as security).  We do not accept cheques for final payment of bills. The amount due for room(s) booked must be paid upon arrival.  Any extras
such as packed lunches, etc. can be settled on departure. Card details are also held for security on your room.  Any damage or loss caused by guests in your room will be charged to the card given as security.

Deposit

No deposit is required nor will be charged to your card for individual rooms booked. A deposit is only required for group bookings (for more than two rooms booked) or for key events such as the Car Rally in October or Mod and Fiddlers Festivals in September where rooms are booked up to a year in advance.

Cancellations (where it is NOT a group booking)

Cancellations must be made with a minimum seven days notice (that is seven days prior to your arrival date)

Cancellations made with less than seven days notice may result in charges of up to 100% of the total booking cost.  This amount will be charged to the credit/debit card given as security.

Every effort will be made by Harbour Guest House to re-let any room(s) that have been cancelled and no charge will be applied where the room(s) is/are re-let

Check-in

Your room should be ready from 1pm on arrival date.  Please try to give an indication of what time you might arrive however you must check into your room by 8pm on arrival date.  If you are delayed, you must please telephone the Guest House to advise.

Under no circumstances do we accept people for check in sailing on the 10:30pm Oban-Craignure ferry.  If, after booking, you notify us that for whatever reason you are only able to travel on this ferry, we reserve the right to cancel your booking, charging you up to 100% of total booking cost (if within 7 days notice of arrival).  If, in rare circumstances, we agree to check you in after sailing on this late ferry, there will be an additional charge levied of £40 per room checked in.

Check-out

You must have your room clear and bill paid by 10am on departure date. 

Late departure could result in additional charges.

Group bookings

Deposit

A deposit is required for all group bookings (that is where more than two rooms are booked).  The deposit will be 25% of the total cost of booking and is non-refundable.

Cancellation policy for Group Bookings

Cancellations must be made with a minimum 28 days notice (that is 28 days prior to your arrival date)

Cancellations made with less than 28 days notice may result in charges of up to 100% of the total booking cost.  This amount will be charged to the credit/debit card given as security.

Every effort will be made by Harbour Guest House to re-let any room(s) that have been cancelled as part of any group booking and no charge will be applied where the room(s) is/are re-let (minus the deposit already paid on the room - which is non-refundable)