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Booking Terms and Conditions

Booking Confirmation

Whilst email and written enquiries are all welcome, bookings must be secured via telephone with a valid (beyond the date of your arrival) debit/credit card number

Booking Security

Your card details are stored securely until your arrival. You may pay by cash or by credit/debit card (this need not be the same card given to secure the booking).  We do not accept cheques for final payment of bills. Card details are also held for security on your room.  Any damage or loss caused by guests in your room will be charged to the card given as security.

Deposit

For individual rooms booked, a deposit is not usually required and will not be charged to your card.

Exceptions

Key Events

A deposit will be requested for rooms booked for key events such as the Car Rally in October or Mod and Fiddler Festivals in September where rooms are booked up to a year in advance. This will usually be the cost of the first night of accommodation booked and is non-refundable if you cancel. If the event you are travelling for is cancelled, deposits will be returned.

Group Booking Deposit

A deposit is required for all group bookings (that is where more than three rooms are booked by one person).  The deposit will be 25% of the total cost of booking and is non-refundable.

Cancellations

For individual rooms:

Cancellations must be made with a minimum seven days notice (that is seven days prior to your arrival date)

Cancellations made with less than seven days notice may result in charges of up to 100% of the total booking cost.  This amount will be charged to the credit/debit card given as security or can be paid by you in another way, if agreed in advance.

For Group Bookings

Cancellations must be made with a minimum 28 days notice (that is 28 days prior to your arrival date)

Cancellations made with less than 28 days notice may result in charges of up to 100% of the total booking cost.  This amount will be charged to the credit/debit card given as security.

Every effort will be made by Harbour Guest House to re-let any room(s) that have been cancelled and no charge will be applied where the room(s) is/are re-let (less any non-refundable deposit on group bookings or for Key Events)

Seaplane

Guests travelling on the seaplane should pay particular attention to our cancellation policy as the seaplane is more open to disruption/cancellation than other means of travel to Tobermory.

We STRONGLY advise all guests take out adequate travel insurance to cover the cancellation of accommodation where we may have to charge you, particularly those travelling by the seaplane.

Check-in

Your room will be ready from 1pm on arrival date.  Please try to give an indication of what time you might arrive however you must check into your room by 8pm on arrival date.  If you are delayed, you must please telephone the Guest House to advise.

We aren’t able to accept guests arriving on late ferries (by ‘late’ we mean typically any ferry departing the mainland after 9pm). If, after booking, you notify us that for whatever reason you are only able to travel on a late ferry, we reserve the right to cancel your booking, charging you up to 100% of total booking cost (if within 7 days notice of arrival).  If, in rare circumstances, we agree to check you in after sailing on later ferries, there will be an additional charge levied of £40 per room checked in.

Check-out

You must have your room clear and bill paid by 10am on departure date. 

Late departure could result in additional charges.

We are happy to store luggage either before check-in time or after you have checked-out on your departure day, if you do not have transport where you can store your luggage.